OBRYClient Services
Est. Concierge

Let's starta conversation.

Whether you have a question, need assistance, want to collaborate, or simply want to connect — the OBRY team is here, with the care of a private concierge.

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Section 02 — Services

How can we help?

Six considered points of contact, each routed to specialists who understand the nature of your enquiry.

01

General Enquiries

Questions about OBRY, our philosophy and the world we are building.

Within 24 hoursBegin
02

Customer Support

Order assistance, product guidance and after-care across the collection.

Within 12 hoursOpen ticket
03

Community Support

Help with OBRY Circle, your account and member-only spaces.

Within 24 hoursGet help
04

Partnerships

Wholesale, brand collaborations and business development discussions.

Within 48 hoursPropose
05

Media & Press

Editorial features, interviews, samples and publicity enquiries.

Within 48 hoursPress kit
06

VIP Services

Priority luxury assistance for premium members of the house.

Within 2 hoursConcierge
Section 03 — Correspondence

Send us a message.

A real person reads every note. Share as much or as little as you wish — we'll take it from here.

Auto-saved as you write
Encrypted end-to-end transit
Personally read, never queued
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Section 04 — Direct lines

Reach OBRY directly.

Response within 24 hours
Mon — Sat · 09:00 – 19:00 GMT
Client Care
support@obry.com
Business
business@obry.com
Community
community@obry.com
Press
press@obry.com
Section 05 — OBRY Circle

Answers from the community.

Join OBRY Circle and connect with fellow members — ask questions, discover solutions, and engage directly with our team.

18,420
Active Members
32,917
Questions Answered
4,128
Live Discussions
98%
Resolved by Peers
Section 06 — Reference

Frequently asked, elegantly answered.

Section 07 — Process

What happens next.

01

Submit Request

Share your enquiry through any channel — form, email or concierge.

02

Request Review

Our team reviews context and confirms receipt within hours.

03

Team Assignment

We route you to the specialist best suited to assist.

04

Response Sent

A thoughtful, personal reply — never automated.

05

Issue Resolution

We follow through until your request is fully resolved.

Section 08 — In numbers

A practice measured in care.

0
Questions Resolved
0%
Customer Satisfaction
0
Avg. Response (hours)
0
Community Members
0
Orders Supported
Section 09 — Presence

Where we operate.

Global service map
London
Atelier & Concierge HQ
51.5° N · 0.1° W
Milan
European Press Office
45.4° N · 9.1° E
New York
Americas Client Services
40.7° N · 74.0° W
Tokyo
Asia-Pacific Partnerships
35.6° N · 139.6° E
Section 10 — Partnerships

Work with OBRY.

For collaborations, influencer programs, media opportunities, wholesale and business development — share your proposal and we'll respond personally.

  • Brand collaborations
  • Wholesale & retail
  • Influencer programs
  • Strategic partnerships
Section 11 — Concierge

Exclusive assistance for premium members.

OBRY Concierge is reserved for our most engaged clientele — a quiet, personal service for those who value time as much as craft.

Priority Responses

Replies within two hours, any time of day.

Dedicated Concierge

A single named contact who knows your history.

Early Access

First sight of new collections and private editions.

Private Channels

Direct line via WhatsApp, Signal or telephone.

VIP Community

Members-only Circle rooms and curated events.

Section 13 — Newsletter

Stay connected.

Receive updates, product launches, exclusive releases and community news directly from OBRY.

Section 14 — Until soon

We look forward to hearing from you.

Every conversation matters. Reach out and let's create something exceptional, together.